Return Policy

• Return Instructions

1. The product is purely hand-made, and it may beslightly different in product.
2. Unless we send the wrong products, the wrongsize, or any missing product, once we receive your order, the products cannotbe returned or exchanged.
3. If you receive the wrong products, the wrongsize, or missing any product, please contact our customer service via email orInstagram Direct Message within three days of receiving the products.
4. Products that need to be returned must retainour store sealing stickers, otherwise, they will not be returned or exchanged.  Please note that if there are signs of tearson the sealing sticker, it will be deemed to be opened and will not be returnedor exchanged.
5. Since the colors of product pictures displayedon different electronic screens will differ, we do not accept any returns orexchanges due to color differences.
6. Returned goods must be unused and have no damageor malfunction caused by human factors.  
1. Returns or exchanges cannot be accepted under the followingcircumstances:
1. Contact our customer service more than 3 daysafter receiving the goods.
2. The product has been opened, used, or damageddue to human factors, such as stains, malfunctions, damage, wear, abrasions,scratches, and dirt.
3. The packaging of the returned or exchanged productis damaged and incomplete, or the invoice and accessories are missing.
4. Malicious or large-scale of returns.

• Return Procedure
1. Contact our customer service via email orInstagram Direct Message →
2. Provide information including the ‘name’, ‘contact number’, ‘ordernumber’, ‘product name’, ‘the reason for products return or exchange’, and‘photos of the product(s) and invoice’ →
3. Confirm the products can bereturned or exchanged → 
4. Prepare the unopened products and complete invoices →
5. Communicate about the date, time, andlocation for face-to-face delivery → 
6. Our staff will conduct immediate recycling in the form offace-to-face delivery.
1. Email：lapis.nail.acce@gmail.com
2. Instagram Direct Message: Lapis.nail.acce
3. We will reply to your message within 2 working days
4. Location for face-to-face delivery:
1. Heng On Station
2. Ma On Shan Station
3. University Station
4. Diamond Hill Station

• Refund instructions
1. Paypal / credit card payer: After confirmingthat the return is successful, the amount of money will be refunded to thePayPal / credit card account.
2. PAYME payer: After confirming that the return issuccessful, the amount of money will be refunded to the Paymeaccount.
3. FPS payer: After confirming that the return issuccessful, the amount of money will be refunded to the FPS account.
4. Bank transfer payer: After confirming that thereturn is successful, the amount of money will be refunded to the Bank account.
5. Alipay payer: After confirming that the returnis successful, the amount of money will be refunded to the Alipay account.